You have 14 days from delivery to contact Boat Hut to advise of any issues with your order. If we have not heard from you within 14 days of delivery Boat Hut shall except that the products have been accepted by you.

Boat Hut will accept product returns and provide you with (at Boat Hut’s discretion) a replacement for the product (where available) a credit voucher, refund or repair if the product is delivered faulty or not merchantable quality, or if the product is not fit for its intended use, or if the product does not match the description on the web site.

Should you wish to return a product please email Boat Hut your name, address, contact phone number, invoice number and photos of return reason to sales@boathut.com.au  We may have to contact our supplier or transport company and then we will notify you of a return procedure if warrantable.

Boat Hut advises and recommends that you obtain advice from relevant qualified experts before attempting any DIY works and will not accept any return claims from incorrectly installed or misdiagnosis on products. Some products can not be returned once the product bag has been opened or installed. Please check the item carefully before opening for any visible damage.

Subject to applicable laws, Boat Hut does not accept any liability (including, without limitation, liability in negligence) for any expenses, losses, damages, costs, accidents, injuries, deaths, fines, legal proceedings, suits, or any other law violations you suffered, incurred or made against you as a direct or indirect result of your access and use of the website and its contents.

Consumer guarantees under the Australian consumer laws are not limited by a time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging.  We may need to carry out an assessment of your product should it need a repair, replacement or if a refund is appropriate. Some products may need to then be sent to the manufacturer for their assessment for repair, replace or refund. In some cases you may have to liaise directly with the manufacturer or repair agent.

In some cases a refund, replacement or repair may not be offered for such reasons as – you modified the product, misuse of a product, or you just change your mind.  Other products that are tailor made or custom orders are excluded under our returns policy unless they are faulty.

 

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